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Zendesk Talk Documentation

The Zendesk Talk node enables your applications to interact with the Zendesk Talk API, allowing you to automate voice communication workflows, phone number management, IVR configuration, and call handling operations. This guide will help you authenticate and perform various voice channel operations within your Zendesk Talk instance.

Getting Started​

Before using the Zendesk Talk node, you'll need to complete a few setup steps.

Prerequisites​

Zendesk Account: You must have an active Zendesk instance with Talk enabled. Sign up at Zendesk if you haven't already. API Token Setup: Generate an API Token from your Zendesk Admin Center. See Zendesk Authentication Guide.

Supported Authentication Methods​

The Zendesk Talk node supports the following authentication method:

API Token: Use API Token with email and subdomain for secure, direct access to your Zendesk Talk voice data.

Basic Operations​

Here are some of the basic operations you can perform with the Zendesk Talk node:

Addresses​

Create Address: Create a new business address for phone number verification. Retrieve an Address: Get details of a specific address by ID. Get all Addresses: Retrieve a list of all addresses in your account. Update Address: Modify existing address information and details. Delete Address: Remove an address from your account.

Greetings​

Create Greeting: Upload and configure a new voice greeting. Retrieve a Greeting: Get details of a specific greeting by ID. Get all Greetings: Retrieve a list of all voice greetings in your account. Update Greeting: Modify existing greeting settings and configurations. Delete Greeting: Remove a greeting from your account.

Greeting Categories​

Get all Greeting Categories: Retrieve a list of all available greeting categories and types. Retrieve a Greeting Category: Get details of a specific greeting category by ID.

IVR​

Create IVR: Set up a new interactive voice response system. Retrieve an IVR: Get details of a specific IVR system by ID. Get all IVRs: Retrieve a list of all IVR configurations in your account. Update IVR: Modify existing IVR system settings and configurations. Delete IVR: Remove an IVR system from your account.

IVR Menus​

Create IVR Menu: Add new menu options and navigation paths to IVR systems. Retrieve an IVR Menu: Get details of specific menu configurations by ID. Get all IVR Menus: Retrieve a list of all menu configurations for IVR systems. Update IVR Menu: Modify existing menu items and routing logic. Delete IVR Menu: Remove menu options from IVR systems.

IVR Routes​

Create IVR Route: Set up new call routing paths and destination actions. Retrieve an IVR Route: Get details of specific routing configurations by ID. Get all IVR Routes: Retrieve a list of all routing configurations for IVR systems. Update IVR Route: Modify existing routing logic and call destinations. Delete IVR Route: Remove routing paths from IVR systems.

Note: To use group routing, you'll need your Group ID - find this by clicking the Settings button → Admin Center → People → Teams → Groups. Create or select a group, save it, then click on the group again and check the URL in your browser's address bar - the numbers at the end are your Group ID.

Lines​

Get all Lines: Retrieve a list of all agent forwarding lines and configurations.

Callback Requests​

Create Callback Request: Set up new callback requests for customers in queue.

Conclusion​

The Zendesk Talk node is a powerful tool for integrating voice communication and call center management into your workflows. By following the steps outlined in this guide, you can securely authenticate and automate core voice operations such as managing phone systems, configuring IVR menus, handling callback requests, and maintaining compliance requirements with ease.

If you need further assistance, please contact Boltic support [email protected]